Returns
Returns and order issue support
Squishy toys are inspected before dispatch. If something arrives damaged or different from the product page, support can review the issue.
14-day support window
Email support within 14 days of delivery if a product arrives damaged, incomplete, or not as described.
Photos help us review faster
Include your order number and clear photos of the product, packaging, and shipping label when relevant.
Do not send items back first
Wait for support instructions before mailing anything. That keeps the return route and refund review tied to your order.
Start a return review
Email hello@squishybun.com with your order number and a short note. We will reply with the next step for your specific order.
Contact support